HomeBudgetHumbly Assured Seasonal Buyer Improve Specialist

Humbly Assured Seasonal Buyer Improve Specialist


About Us and Why We’re Hiring

We’re YNAB (“why-nab”), a monetary schooling corporate with a budgeting app. We train 4 Regulations that create a brand new courting with cash—one the place you like the way you spend and have a good time the way you save. For greater than a decade, other people were the use of YNAB after which telling their pals what a distinction it has made of their lives. Take a look at our group on FbTikTok, or Reddit (in reality!), or learn a few of our app evaluations, and also you’ll see what we imply. We adore construction one thing that has an enormous sure have an effect on on other people’s lives, and we now have an outstanding schooling ecosystem that comes with are living categories, to not point out stellar improve (if we do say so ourselves!).

Talking of our superior improve workforce, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who need to have a just right begin to the brand new 12 months. So, we’re in search of tech-savvy, pleasant, Seasonal Buyer Improve Experts to help in making that occur. It is a transient, part-time (23-30 hours every week paid at $18 USD according to hour), far off place starting early November 2023 and finishing mid-February 2024. When you’re identified for being authentic, proactive, and a transparent communicator, we need to pay attention from you!

We have now one overarching requirement in relation to becoming a member of our workforce—even briefly: our authentic Core Values Manifesto has to in reality click on with you. When you’re nodding emphatically whilst studying it, you’ll most likely have compatibility proper in!

Necessities (those are actual, exact necessities)

  • Willingness to make use of and be informed YNAB
  • Superb written English
  • You’re to be had to paintings our required agenda:
    • A complete of 23-30 hours every week, starting November 6, 2023 and finishing mid-February 2024.
    • Your weekly hours will probably be cut up throughout 4-8 hour shifts for 4-5 days every week, and every week you’ll wish to paintings a Saturday or Sunday.
  • Please notice that even if we’re absolutely far off, we do have some location restrictions for this transient function—we will handiest rent individuals who are living both:
    • Within the U.S., in one of the crucial following states: Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
    • OR, in a rustic that isn’t the U.S. or the UK.

A Little Bit Extra About Us:

We are living our Core Values each day at YNAB, and we imply it after we say we’re an equivalent alternative employer. We imagine {that a} variety of backgrounds, talents, ideals, and studies is important to our good fortune, and we’re making a welcoming, supportive, and collaborative atmosphere for all staff. All are inspired to use as we keep growing a wise, hard-working, and various workforce that loves operating in combination to construct one thing that issues.

We additionally paintings in reality difficult, in combination, to make operating at YNAB a terrific revel in, and we’re (humbly) proud to have gained a lot of Fortune’s “good spot to paintings” awards over the past a number of years. We have now a workforce filled with really remarkable other people—the type you’ll be excited to paintings with. We’d like to let you know about a couple of of them!

Dela (she/her/hers) is our onboarding workforce chief and will probably be your supervisor right through your time at YNAB. She and a talented group of running shoes and mavens will train, information, and improve you, making sure you’re feeling assured every day. You’ll have a number of alternatives for questions, comments, and birthday party!

Your workforce of fellow seasonal improve experts might be one of the vital absolute best other people you’ve ever labored with. You’ll get to understand people from around the globe and be informed with them via collaboration.

The improve workforce will probably be your friends, and also you’ll have alternatives to each have amusing with and be informed from them. 

All of us can’t wait to satisfy and be informed from you, too!

Now again to you, our new Seasonal Buyer Improve Specialist…

You’re becoming a member of our devoted improve workforce. You’ll assist us resolution each message in some way that’s pleasant, well timed, and correct. 

You’ll be the face of YNAB. We’ll train you the way to reply to the questions YNABers maximum frequently ask. You’ll really feel assured even on your first dialog!

You don’t thoughts answering the similar query repeatedly in a single shift. Each and every new buyer is an opportunity to embellish any person’s day! 

You’ve gotten a knack for swift transitions, switching between subjects with grace.

You exceed expectancies even if your resolution isn’t what the buyer was once hoping for. You’ll artfully mix directness and friendliness in a single sentence.

You recognize that pace of reaction is essential. And, you steadiness pace with accuracy and giving a customized revel in each time.

You self-manage smartly, realizing your contributions have an effect on the entire workforce. You frequently pursue expansion and connection for your self and your workforce.

You’re humble in realizing what you don’t but know and also you search assist when it’s wanted. You stay an open thoughts and invite comments.

You’re keen on taking that one little additional step past what’s anticipated. You’re inventive in that approach and experience delighting others.

You’re who we’re in search of when you:

  • Can decide to a suite agenda of 4-5 paintings days every week (together with a minimum of one Saturday or Sunday) for a complete of between 23-30 hours every week (with shifts between 4 and eight hours)
  • Have a competent computer or laptop you’ll be able to use for YNAB paintings (a pill or Chromebook gained’t rather lower it for one of the vital systems we use)
  • Are a productive and unbiased self-manager who can meet the efficiency expectancies set by means of your supervisor 
  • Are regarded as a very good communicator in written English
  • Are digitally fluent, which means that you’re relaxed studying and navigating a couple of systems directly and making use of your interest to be told new techniques and troubleshoot technical problems
  • Can include YNAB’s values on your interactions with shoppers and your teammates—and keep in mind that each improve reaction is an expression of the YNAB tradition and emblem
  • Worth excellence and steady growth—on the similar time
  • Are curious and experience attempting stuff you haven’t accomplished ahead of
  • Can tactfully ship tough information and get a thanks for it (you’re that just right!)
  • Aren’t afraid to invite questions and are available to each one-on-one together with your supervisor with subjects to talk about
  • Love brightening any person’s day!

A Day within the Lifestyles:

Lately, you’re scheduled for a 5 hour shift. You recognize that about 75% of your day will probably be invested in delighting shoppers and about 25% will probably be invested in non-public expansion and workforce connection.

Sooner than you leap into what we name the “queue” to answer YNABers, you get started by means of checking for updates. Any bulletins or adjustments? Any candy emojis to put down in birthday party of a teammate’s good fortune?

While you’re stuck up, you shut Slack to attenuate distractions and head into the queue. You put your self to To be had and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are are living, some asynchronous. Some are new and a few are ongoing conversations. You answer with care to every one, otherwise you move it alongside to mavens. When a query is difficult or you’re feeling undecided, a a professional workforce is there to improve you.

As you’re employed within the queue, you drink quite a lot of water and take breaks. After your first stretch ruin, you start to see replies from people you wrote to previous on your shift. You chat are living with them and wrap up conversations with open problems. As you cross, you get a number of thank you from YNABers whose lives you’re impacting for the simpler.

Out of doors of the queue, you analysis our wisdom base and advertising and marketing web site to degree up your studying. You discuss what you found out right through an impromptu hangout with teammates. And, you proportion fresh holiday pics! (So amusing!)

Lately you even have your weekly one-on-one assembly together with your supervisor. You hop on a video name along with her and will’t wait to speak about a brand new podcast you’re obsessive about! After catching up, you test in for your targets and get training on tough conversations.

Sooner than you comprehend it your paintings day is over! You are saying good-bye in your workforce in Slack, exchange your Slack standing, and perform a little fast making plans for the next day to come. Glad, you shut your computer and transfer on with the remainder of your day.

The way to Practice

  • Practice under by means of 11:59pm ET on Saturday September 30, 2023
  • Connect a PDF duvet letter. To your duvet letter, please:
    • Introduce your self and provide an explanation for why you’d be an excellent have compatibility. (Please prohibit this to one web page at maximum.) 
    • Then, on a brand new web page, please resolution those questions:
      1. What attracted you to this place? (This isn’t about what attracted you to the instrument.)
      2. What’s your secret to nice buyer improve?
      3. Let us know a few time you had to be told one thing new to excel at your process.
      4. Have you ever ever made a mistake in dealing with a buyer factor? What did you be informed?
      5. What hours of the day give you the results you want? What days of the week are off limits? 
      6. We’d like seasonal staff who can paintings from November 6, 2023 via mid-February 2024. Do you could have any day off wishes right through this era? 
  • Connect a PDF resume.
  • Although we comprehend it’s standard in some spaces, we’d like it when you didn’t proportion a headshot any place on your software fabrics. Thanks!

We’ll ship you a affirmation e-mail when you follow. Please upload that e-mail cope with in your secure sender checklist to verify long term emails from us come via. (When you don’t obtain it, test your promotions inbox, junk folder, or any filters you will have arrange.)

Our purpose is to make the recruitment and hiring procedure as available as conceivable. If we will assist you to with an accessibility want, e-mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Improve function. (Please notice that we will handiest reply to messages associated with lodging.)

We’re excited to listen to from you!

P.S. Please bear in mind that whilst we’ve traditionally saved a gaggle of seasonal improve experts past the preliminary seasonal time frame, this 12 months we don’t intend to transform any transient contracts into everlasting ones. You’ll be expecting this function to closing a most of 16 weeks. 

Practice Now

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